Question 1

What are the pricing terms and contract requirements?

Accepted Answer

Lead Care Team requires an initial 90-day commitment to allow proper implementation and performance evaluation. After the initial period, service operates month-to-month with no long-term contracts. This structure provides practices with flexibility while ensuring sufficient time for the system to demonstrate value through database reactivation results and conversion improvements.

Question 2

How does workload-based pricing work?

Accepted Answer

Pricing scales based on monthly patient inquiry workload across three operational areas: Convert pillar (new inquiry volume requiring qualification and booking), Reactivate pillar (database contact volume for dormant lead campaigns), and Multiply pillar (satisfied patient volume for review and referral generation). This ensures practices pay proportionally to service intensity required. Custom quotes reflect specific practice needs, inquiry volume patterns, and growth objectives.

Question 3

What is included in the 30-day money-back guarantee?

Accepted Answer

Lead Care Team offers a 30-day money-back guarantee to reduce financial risk for new partnerships. If service performance does not meet expectations within the first 30 days, practices can request full refund and discontinue without financial loss. This reflects confidence in value delivered and commitment to earning trust through measurable results rather than contractual obligation.

Question 4

What happens to our data and systems if we cancel service?

Accepted Answer

Upon service cancellation, practices lose access to the Funnel Fabric OS platform and US-based Lead Care Team operations. This includes CRM system, automation workflows, performance dashboards, and intake specialist support. However, all patient inquiry data and consultation booking records can be exported for practice retention prior to account closure. Lead Care Team provides organized offboarding to minimize operational disruption during transition.

Question 5

How is this different from hiring a marketing agency?

Accepted Answer

Marketing agencies typically focus on lead generation (driving patient inquiries through advertising and SEO) and are measured on leads delivered. Lead Care Team focuses on lead management (maximizing consultation bookings from inquiries) and is measured on qualified consultations scheduled. The critical difference is accountability for conversion: agencies hand off leads and report on traffic metrics, while Lead Care Team actively works leads through qualification and booking, then uses conversion data to optimize marketing performance. This closed-loop structure ensures advertising spend targets inquiry sources that actually result in consultations rather than vanity metrics.

Question 6

What is the difference between Lead Care Team and Lead Care Team + Marketing?

Accepted Answer

Lead Care Team service assumes practices have existing patient inquiry flow from current marketing efforts and focuses exclusively on maximizing conversion through the three operational pillars: Convert (new inquiries), Reactivate (dormant database), and Multiply (reviews and referrals). Lead Care Team + Marketing adds the Capture pillar, including digital advertising management, landing page optimization, and fractional CMO strategic guidance. This full-stack option integrates lead generation with lead management under single accountability, ensuring marketing spend is continuously optimized based on actual consultation booking data rather than separated agency reporting.

Question 7

How quickly do practices typically see measurable results?

Accepted Answer

Implementation timeline affects result visibility. Database reactivation campaigns launch in Month 1 and typically generate initial consultation bookings from dormant inquiries within 30-45 days at zero additional acquisition cost. New inquiry conversion improvements manifest within 30-60 days as speed-to-lead optimization and systematic follow-up increase consultation booking rates from current marketing sources. Review and referral generation compounds over 60-90 days as systematic asking converts satisfied patients into active promoters. Full financial impact typically becomes measurable over standard 90-120 day sales cycle as booked consultations progress through treatment planning, procedure completion, and payment collection.

Question 8

Can we keep our current marketing agency or internal marketing staff?

Accepted Answer

Yes. Lead Care Team is designed to complement existing marketing operations rather than replace them. If current agency or internal staff performs brand building, content creation, social media, or long-term strategic initiatives effectively, those relationships can continue. Lead Care Team handles the operational layer between marketing and treatment coordinators: immediate inquiry response, systematic qualification, database reactivation, and review generation. This division allows marketing professionals to focus on demand generation while Lead Care Team focuses on demand conversion. For practices choosing Lead Care Team + Marketing, the full-stack service can either replace existing agency relationships or integrate with specialized vendors as strategic partners.

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Lead Care Team + Automation

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Common questions about our solution

Why should I pay for a human team if the software can automate booking?

I already have a treatment coordinator. Do I need this?

I’m already spending money on ads. Why should I spend more on this?

What happens if I want to cancel?"

Your biggest competitor isn't another practice. It's your own leaky funnel.

Better Lead Management.
Better Patient Care.

Where do you want to start?

"Leads come in but they either go cold or waste my time."

"I've got hundreds of stalled leads just sitting in my system."

"I'm providing great care but not getting reviews or referrals."